StoneArch is committed to providing our customers with the highest quality training experience possible. Industry data consistently indicates that the quality of the experience customers have with their installation and initial training is the single largest determinant of on-going customer satisfaction. As a result, StoneArch bundles a base level of training with all of its solutions and has organized its training around two tracks: Administrator and End User Training. StoneArch offers a variety of training methods including on-site, train-the-trainer sessions, webinars and individual on-on-one training. It can be tailored to fit your organization’s needs.
 Administrator Training: Administrator training covers more technically rigorous topics and is geared for the individuals within your organization that will assume overall ownership for the management of the StoneArch solution. Individuals who complete this track should have the intent of becoming subject matter experts and the desire to manage the on-going maintenance of the software. This would include adapting the system to your company’s changing security and system requirements.
In addition, these individuals will serve as our on-site experts to assist end users with questions and software use issues. Typical topics covered in Administrator Training include:
- Setting Up Permissions
- Publishing
- Manual Management
- Adding Groups
- Application Management
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- Workflow Rules
- Manual Creation
- Security Management
- Adding New Users
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End User Training: End user training covers the basics of how to use the StoneArch software from an end user perspective. These sessions can be offered in on-site group settings, via webinars, or by your company’s Administrator user. Typical topics covered in End User Training include:
- Logging In
- Accessing Manuals
- Creating Documents
- Approving Documents
- Application Management
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- User Roles
- Automated Workflows
- Editing Documents
- Adding New Users
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User Manuals: StoneArch Software provides electronic versions of User Manuals and Reference Guides.
Additional Training: Additional training sessions can be purchased and custom training programs can be developed on a time and materials basis. Contact your sales representative for a quote.
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Customer Feedback |
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“StoneArch’s software trainers were super. Our end-users were up and using the system in no time. And the supplement training sessions were great for users that didn’t catch on as fast.”
IT Manager (Fortune 500 Company)
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